Terms of Service

Velron provides AI-powered commerce automation systems for African businesses, delivered through the Velron Client Portal. Services include but are not limited to: AI agent deployment, WhatsApp and social commerce automation, CRM integration, marketing automation, inventory management, and analytics reporting.

The specific modules and features available to you depend on your active subscription tier (Starter, Operator, or Unlimited) as displayed in your portal Dashboard and Billing pages.

Access to the portal is by invitation. Account credentials are created by Velron during onboarding. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

You must provide accurate information when requested and keep your profile information up to date. You may not share your account with any third party.

You agree not to:

• Use the portal for any unlawful purpose or in violation of any applicable law or regulation.
• Attempt to gain unauthorised access to any part of the portal, its systems, or another user's account.
• Reverse-engineer, decompile, or attempt to extract the source code of any part of the Velron platform.
• Use the automation workflows to send spam, conduct phishing, or engage in any deceptive practice.
• Overload, disrupt, or impair the portal or any connected third-party APIs.
• Store illegal, defamatory, or infringing content through the portal or its connected systems.

Services are billed as agreed in your onboarding proposal, based on the plan you select. Current standard rates are:

• One-off setup fee: from $249.90 USD, based on your selected plan (Starter, Operator, or Unlimited) as published at velrondigital.online and confirmed in your onboarding proposal. Due before deployment begins.
• Monthly retainer: 10% of your one-off setup fee, billed monthly in advance.
• Module upgrades are billed at the applicable tier rate.

All fees are in USD unless otherwise agreed. Failure to pay within 14 days of invoice due date may result in suspension of services. Disputed invoices must be raised within 7 days of receipt.

Velron IP. All software, workflows, AI prompts, designs, and documentation created by Velron remain the intellectual property of Velron Digital Solutions, subject to the licence granted below.

Licence to you. Velron grants you a non-exclusive, non-transferable licence to use the deployed automation system for your business operations during the term of your engagement. This licence terminates upon cancellation or non-payment.

Your content. You retain all rights to your business data (products, customer records, orders). You grant Velron a limited licence to access and process your data solely to provide the contracted services.

Our collection and use of your personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference.

You are responsible for ensuring that you have obtained all necessary consents from your customers before their data is processed through Velron's automation systems.

Velron targets 99% uptime for the client portal. Planned maintenance windows will be communicated at least 24 hours in advance. Uptime excludes third-party service outages (Meta, WhatsApp, Supabase, n8n cloud, etc.).

Support is available via the portal Support page and by WhatsApp on the contact number provided during onboarding. Response time target is 4 business hours for critical issues.

To the maximum extent permitted by law, Velron shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, or business interruption, arising from your use of the portal or automation services.

Velron's total liability for any claim arising from these Terms shall not exceed the total fees paid by you in the 3 months preceding the claim.

By you. You may cancel your subscription at any time by contacting Velron. No refund is issued for the current billing period.

By Velron. We reserve the right to suspend or terminate your account immediately for material breach of these Terms, non-payment, or conduct that harms other users or Velron's reputation. We will provide written notice where practicable.

Upon termination, your access to the portal and automation workflows ceases. We will provide a 30-day data export window on request.

These Terms are governed by and construed in accordance with the laws of the Republic of Zambia. Any disputes shall first be attempted to be resolved through good-faith negotiation. If unresolved after 30 days, disputes shall be referred to arbitration in Lusaka under the Zambia Institute of Advanced Legal Education (ZIALE) rules.

We may update these Terms from time to time. We will provide at least 14 days' notice of material changes via email to your registered address or via an in-portal notification. Continued use of the portal after the effective date constitutes acceptance of the updated Terms.

Questions about these Terms?

Velron Digital Solutions
operations@velrondigital.online